Shipping policy

Vellora Skincare : Shipping Policy
Last updated: August 2026

Shipping & Delivery
Vellora Skincare ships skincare products to customers across Nigeria and worldwide
We work with third-party courier and logistics providers to deliver orders to customers in different locations.

Order Processing
Orders are processed after payment has been successfully received and verified.
Processing time may vary depending on order volume, product availability and other circumstances.
We will provide relevant delivery information once your order has been processed for dispatch.

Delivery Within Nigeria
We offer nationwide delivery within Nigeria and outside Nigeria.
Delivery times vary depending on your location and the courier service available in your area. Major cities may receive orders sooner, while deliveries to more remote locations may take longer.
Delivery timelines provided by Vellora are estimates and are not guaranteed delivery dates.

Delivery Address
Customers are responsible for providing a complete and accurate delivery address and an active telephone number.
Please carefully check your delivery information before confirming your order.
If an incorrect or incomplete address is provided and the courier is unable to deliver the order, additional delivery arrangements or charges may apply.

Delivery Charges
Delivery charges are calculated based on the delivery location, package size and/or courier rates applicable to the order.
The applicable delivery fee will be communicated or displayed before the order is completed.

Delayed Deliveries
Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur because of circumstances beyond our control, including traffic, weather, public holidays, courier operational issues or other unforeseen circumstances.
Where we become aware of a significant delay, we will make reasonable efforts to assist and communicate with the customer.

Failed Delivery
If a courier attempts delivery and is unable to reach the customer or complete delivery because of an incorrect address, unavailable recipient or other circumstances attributable to the customer, the customer may be responsible for additional delivery charges where applicable.

Damaged Packages
If your package appears damaged when delivered, please document the condition of the package and contact Vellora Skincare as soon as possible.
Where necessary, we may request photographs or videos to help us investigate the issue.

Contact
For questions regarding your delivery, please contact us through the contact information provided on our website.