Terms of service

Vellora Skincare — Terms of Service
Last updated: August 2026

Welcome to Vellora Skincare. By accessing or using our website and purchasing our products, you agree to the terms outlined below. Please read them carefully before placing an order.
1. About Vellora Skincare
Vellora Skincare is a Nigerian skincare brand offering skincare products for women, men and children. We also provide personalised skincare consultations online to customers across Nigeria.
Our products are formulated and sold for cosmetic skincare purposes and are not intended to diagnose, treat or cure medical conditions.
2. Products and Product Information
We make every effort to ensure that product descriptions, ingredients, photographs, prices and other information displayed on our website are accurate and up to date.
However, slight differences in product colour, packaging or appearance may occur.
Customers are responsible for reading product descriptions, ingredients, directions for use and other relevant information before purchasing.
If you have a known allergy or sensitivity to an ingredient, please review the ingredient list carefully before purchasing.
3. Skincare Consultations
Vellora Skincare offers personalised skincare consultations online.
A consultation provides personalised skincare guidance based on the information provided by the client. It does not constitute medical diagnosis or treatment.
Where a skin concern appears to require medical attention, we may recommend that you consult a qualified healthcare professional or dermatologist.
Consultation fees and cancellation terms are as stated on the relevant booking or consultation page.
4. Orders
Please review your order carefully before confirming your purchase, including:
Products and quantities
Prices
Delivery information
Delivery address
Contact information
By confirming an order, you confirm that the information provided is accurate.
We reserve the right to contact you to verify an order where necessary.
5. Order Changes and Cancellations
Once an order has been confirmed and processed for dispatch, changes or cancellations may no longer be possible.
If you notice an error in your order, please contact us as soon as possible after placing the order. We will make reasonable efforts to assist where the order has not yet been dispatched.
Once an order has been dispatched, it cannot be cancelled simply because the customer has changed their mind or no longer wants the product.
Our full refund and returns terms are provided in our Refund Policy.
6. Payment
All prices displayed on our website are in Nigerian Naira (₦), unless otherwise stated.
Payment must be completed through the payment methods made available on our website.
An order is not considered fully paid until payment has been successfully received and verified.
7. Delivery
We ship orders nationwide within Nigeria.
Delivery times may vary depending on the customer's location, courier availability, weekends, public holidays and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact information.
Where a delivery is delayed because of an incorrect address or inability to reach the customer, additional delivery arrangements or charges may apply where applicable.
8. Damaged, Incorrect or Defective Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs, videos, order details or other information to enable us to investigate the issue.
Where an error or defect is confirmed, we will provide an appropriate remedy in accordance with our policies and applicable consumer-protection requirements.
9. Skincare Safety
Please follow the directions provided with each product.
Before using a new skincare product, customers should consider performing a patch test where appropriate and discontinue use if significant irritation or an unexpected reaction occurs.
Individual skin responses vary, and Vellora Skincare does not guarantee that every product will produce the same result for every customer.
Product recommendations, including those provided during consultations, are based on the information provided by the customer and are not a substitute for professional medical advice.
10. Intellectual Property
All content on this website, including the Vellora Skincare name, logos, photographs, product descriptions, graphics, written content and other materials, belongs to Vellora Skincare or is used with permission.
You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.
11. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Attempt to gain unauthorised access to our website or systems.
Introduce malicious software or harmful code.
Use our website for fraudulent purposes.
Copy or misuse our content.
Interfere with the normal operation of our website.
We reserve the right to restrict access to our website where we reasonably believe that it is being misused.
12. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, analytics services and other technology providers.
These services may have their own terms and privacy policies, and Vellora Skincare is not responsible for the independent policies or practices of third-party providers.
13. Limitation of Liability
We take reasonable steps to ensure that our products and website are safe and accurately represented.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable Nigerian law.
Where we are permitted by law to limit our liability, our liability will be limited to the extent permitted by applicable law.
14. Privacy
We collect and use customer information to process orders, provide services, communicate with customers, deliver products and operate our business.
Our use of personal information is explained in our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.
The updated version will be published on this website with the revised date.
Your continued use of our website after an update constitutes acceptance of the updated Terms, to the extent permitted by law.
16. Governing Law
These Terms are governed by the laws applicable in the Federal Republic of Nigeria.
Any dispute will be handled in accordance with applicable Nigerian law and the rights and remedies available to the parties.
17. Contact Us
If you have questions, concerns or complaints regarding an order, product or service, please contact us through the contact details provided on our website.
Vellora Skincare
Nigeria
Website: velloraskincare.com
We are committed to providing customers with a clear and accessible process for resolving complaints and concerns. This is consistent with FCCPC's guidance for e-commerce businesses